online car buying vroom review

Vroom Review: How To Buy a Car Online, a Local Moms Review

The path to finding the perfect vehicle for us meant using Vroom (thanks to the pandemic). So I figured it would share my family’s experience in this Vroom review.

The last time my family and I went on a long-distance vacation, I distinctly remember my husband and I shoving the last of the stuffed suitcases into our overly crammed Honda Pilot and saying, “This is the last family trip we are taking in this vehicle.”

Two adults, three kids, one dog plus her crate, and suddenly my eight-passenger crossover mom car was no longer working for our family.

It was this predicament that led me to this Vroom review!

I am not sure about everyone else, but shopping and buying cars is one of my absolute least favorite things to do. I’d rather sit through a root canal than go through that process.

Dealership Dilemmas


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When we started to look for larger vehicles, I knew exactly what I wanted. The make, model, color, seating style, and mostly our budget were non-negotiables for us, but we were also 100% willing to buy used.

vroom review online car buying

After visiting a few dealerships, the old dread of haggling and hustling for a decent price made me rethink my decision to buy a car.

Why does it have to be so hard?! Every single sales associate was determined to convince me that I didn’t want the captain’s seats. That I didn’t want to go THAT big. That I would be much happier with a 2020 model, even if it meant a $1,000 car payment for eight years.

One individual even told me that my specs and my budget would be impossible to find.

Other Car Buying Options

The only glimmer of hope I had was a visit to Carmax where I felt like our associate really listened to what we wanted. They were going to offer us a great deal for my Honda and they were on the lookout for a car that met every specification I was asking for.

But a few months into our search, COVID-19 struck the nation and our local Carmax was closed indefinitely.

Why Vroom?

Enter Vroom. Similar to Carvana, Vroom is an online used car buying system. During a phone call with our bank USAA, we realized they used Vroom for their car buying service. A few questions and clicks of the computer led us to their website and the search for our perfect family car.

With a database of over 3,000 cars to choose from, along with 400 makes and models, Vroom allows car buyers to search for their perfect vehicle, all from the comfort of their home.

And now, more than ever, online purchases have become the popular choice in COVID times.

Within a few hours, we had located exactly what we wanted, made a phone call, placed a deposit, and had started the process of buying our newest family vehicle.

We were assigned a designated sales representative that worked with us throughout the process.

Here are a few of the pros and cons of our experience of working with Vroom.

vroom review car buying

Pros of Vroom Car Buying

  • A fully refundable $500 deposit saves your vehicle for 24 hours.
  • All documents are signed via electronic signatures, meaning you can purchase your vehicle from anywhere.
  • You have a full seven days or 250 miles to decide if the vehicle is right for you. If not, Vroom will pick up the vehicle and refund you the purchase price.
  • Vroom will also purchase your vehicle and use it as a trade in.
  • Vroom offers in-house vehicle protection warranties as well as financing.
  • There is absolutely no haggling. The price you see is the price you pay, and the numbers are quite competitive and often below market price.
  • All vehicles complete with a complete CARFAX report and complimentary limited warranty and one year roadside assistance.

Cons  of Vroom Car Buying

  • The process is incredibly slow. From finding the perfect car to doorstep delivery, the process took almost two full months for us.
  • Delivery of your vehicle is estimated at 10-14 days, plan on it taking the full 14 days.
  • If the car arrives and does not meet your standards or you decide you do not want to keep the vehicle, you lose your $599 transportation fee.
  • Taxes are not included for individual states, so set aside money to pay for those after purchase.
  • Cars can only be picked up in person from their warehouse in Houston, Texas.
  • Once you are assigned a sales representative, you stick with that individual until your car is delivered. This means, on holidays or their days off, you may have to wait a day or two to get in touch with them.

In terms of our car-buying goals, Vroom was the perfect fit for what we were looking for. If you are in the market for a used vehicle and do not mind one that has a few miles on it, then you may find the exact car you’re looking for, at just the right price.

But for us, patience meant finding a car that was only 18 months old, had under 40,000 miles with every specification we wanted, at around $30,000 less than a brand new 2020 model.

Our Newest Addition

When the day finally arrived, our whole family waited patiently outside as the big rig came rolling up our street, hauling our newest addition. The delivery driver was kind and allowed us some time to look the car over and make sure there were no glaring red flags.

The car looked exactly as described on the site and shown in the pictures. I had expected some standard parking lot dings and scratches since this particular vehicle was a former rental car, but to my surprise it was minimal.

Three months and two family road trips later, we are still incredibly happy with our purchase.

Going in knowing the process will be slow is my absolute best advice. If you can wait it out, and aren’t in dire need of a vehicle immediately, then Vroom may just save your family a great deal of money.

I hope this Vroom review is helpful to any families or individuals interested in buying a car!

Vroom Review
Megan Rix Northern Nevada Moms
Megan Rix

Megan Rix is a former at-risk high school English teacher turned stay at home mama, lifestyle blogger, and entrepreneur. After leaving the classroom to focus on being a mama, she needed a place to document the life of her very strong-willed child and what she realized along the way were all the things in her life that “anchored” her. A love for food, beauty, family, and giving back to others helped shape the blog as it looks today.